I was a patient at this facility for over 6 years and never met the Doctor. The Physician's assistants I saw were all pleasant, but the office staff was incredibly rude and condescending and had zero empathy for any of the patients. I'd witnessed a similar situation to mine while waiting in the waiting area in the past, but didn't think much of it...I decided to leave the practice due to the office misrepresenting my health insurance plan and trying to collect a copay that I was not supposed to pay and then on top of that telling me if I did not pay the copay they'd charge me a no show fee more than 2x the copay even though I was standing right in the office early for my appointment. In my opinion this is fraud. The office staff could not explain the reason other than to say it was office policy and refused to let me speak to an office manager. In addition to this, I got a nasty letter in the mail after saying that they were discharging me as a patient. It's hard to believe people who work in a medical facility that deal with the ill day in day out could behave in such an outrageous manner. I highly recommend you stay away from this facility if you'd like to be treated with basic human decency.
Dr. Cleary is an excellent doctor and the staff is very professional. Highly recommended.
This place is a NIGHTMARE! Not only have I been misdiagnosed but now my son TWICE. I should have changed my kids a long time ago but this past week was enough. Being told by a PA that because I didn't take my son's temp saying he had one wasn't enough because "you may think he has one but doesn't" He had one when they checked him, although low because I had given him meds before bringing him in they blew us off. Hard to believe the next day his temp was 103 and after taking him elsewhere he was diagnosed with influenza. Even that place could not believe they didn't do a simple nasal swab to test him the day before. I'm done with that place. The only thing they care about is $$. Last misdiagnosis was they told me my son had asthma. After arguing I finally got them to send him for a chest x-ray and I was correct telling the PA that he had pneumonia. I wouldn't take my dog there to be treated! Next I will get a phone call yelling at me for switching to a different doctor.
Office staff is poor...extremely poor.....not customer centric. Talks over you and will not let you finish talking. It is their way or the highway. They are not prompt in returning phone calls. I have been waiting to get a call back from them to take back my wife as a patient for over 2.5 weeks....as of today they still have not responded. I like the doctors but seriously considering finding a new practitioner with a better office environment.
DO NOT GO HERE!!! You will NEVER see the doctor and will see 22 year old Physician Assistants!! The Office Manager is VERY RUDE and UNPROFESSIONAL!! After over 15 years, we are leaving and not looking back......
Lancaster Medical Cleary Kevin G Md is a US Doctor based in Depew, New York. Lancaster Medical Cleary Kevin G Md is located at 4893 Transit Rd, Depew, NY 14043, USA.
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