This is the third time my son took me his mom along to your store and I am satisfied every time. Especially with the cashiers, 2 of them (today and the first time), were extremely kind neatly dressed polite beyond any measures and just a pleasure that made my day! I'm still talking about the gentleman we had today... It was a pleasure to have just met him for that little while and for me to keep thinking about him telling friends and how it still puts a smile on my face. Beyond priceless!
I was looking for an appropriate funeral outfit for my mother. The woman at customer service went above and beyond to help me. She even offered her condolences. I find clothes there to be of fair quality. Never pay full price.
Store was very messy. Stood in line for 20 minutes! The sales associate who rang me out was very pleasant, but forgot to take the ink tag off an item I purchased so now I need to go back to have it removed.
Great store however, just went in on black Friday, was purchasing jewelry. Has my two young children with me. They were overwhelmed and one gets social anxiety. Anyways, I went to the counter to purchase my jewelry. The clerk sees I also have ONE shirt, after ringing up my other items. (And I get that its black friday, i do understand) But, She says, "NOPE NOPE! Cant do it! You need to get into the OTHER line! You can only get your jewelry here." It was ONE shirt. Really? We placed our stuff down and left. ((Not to mention she wouldn't give any jewelry boxes-did not lok just saud, "Nope! I don't GOT any!" I was not impressed.
I get that it is busy on black Friday and that does not bother me however, I was treated very poorly by the cashier at jewelry today. She gave a lot of attitude while I asked several questions about their promotions. it was a chore to open up the cases too when I wanted to purchase something. She was huffing and puffing out loud. I get it if you are overwhelmed, but maybe choose a different career or ask for Black Friday off. We're here because we are loyal customers. Treat us with respect! Needless to say after all of her 'hard, labored work' I left without anything at all! They were not even busy either which is what really kills me!
Kohl S Lancaster is a US Department Store based in Depew, New York. Kohl S Lancaster is located at 4835 Transit Rd, Depew, NY 14043, USA.
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